Refund Policy

Effective Date: 1st August 2025

Version: 0.0.1

Our Commitment to You

At Transformation Buddy, we want you to be completely satisfied with your premium subscription. This Refund Policy explains your options if you decide our service isn't right for you.

Key Refund Principles

• Fair & Flexible: Multiple options to ensure you're satisfied
• Quick Processing: Refunds processed within 5-7 business days
• No Questions Asked: Free trial and early cancellation periods
• Prorated Refunds: Fair refunds for unused subscription time
• Data Preservation: Keep your data even if you cancel

1. Free Trial Period

What You Get

• Full Access: Complete premium features during trial
• No Charges: Absolutely free during trial period
• Easy Cancellation: Cancel anytime during trial with no charges
• Trial Length: 7-day free trial for new premium subscribers

Important Trial Notes

• Automatic Renewal: Subscription begins after trial unless cancelled
• Cancellation Method: Cancel in app settings or contact support
• Multiple Trials: One free trial per user/payment method
• Fair Use: Trial limited to personal, non-commercial use

2. Subscription Cancellation

Cancel Anytime

• No Contracts: Cancel your subscription at any time
• Access Continues: Premium access until current billing period ends
• Data Retention: Keep all your data when you cancel
• Easy Process: Cancel directly in the app or contact support

How to Cancel

1. In-App: Go to Settings > Subscription > Cancel Subscription

2. App Store (iOS): Manage subscriptions in your Apple ID settings

3. Google Play: Manage subscriptions in Google Play settings

4. Contact Support: Email support@transformationbuddy.com

3. Refund Eligibility

30-Day Satisfaction Guarantee

• Full Refund: 100% refund if cancelled within 30 days of first payment
• No Questions Asked: Simple process, no lengthy explanations required
• Includes Trial: 30 days starts from first paid subscription date
• First-Time Only: Applies to your first premium subscription

Prorated Refunds (After 30 Days)

• Unused Time: Refund for unused portion of current billing period
• Technical Issues: Full refund if service unavailable for extended periods
• Our Mistake: Billing errors corrected with full refund
• Account Problems: Issues caused by our systems eligible for refund

Annual Subscriptions

• Extended Window: 60-day full refund window for annual subscriptions
• Monthly Equivalent: After 60 days, refund calculated as unused months
• Upgrade Credits: Credit unused portions when upgrading plans

4. Refund Process

How to Request

1. Contact Support: Email refunds@transformationbuddy.com

2. Include Information:

• Account email address
• Reason for refund (optional but helpful)
• Order/transaction ID (if available)

3. Response Time: We'll respond within 24 hours

4. Processing Time: Refunds processed within 5-7 business days

What Happens Next

• Account Review: We verify your account and subscription details
• Refund Approval: Most refunds approved automatically within policy
• Payment Return: Money returned to original payment method
• Confirmation: Email confirmation once refund is processed

5. Special Circumstances

Technical Issues

• Service Outages: Full refund for periods when service is unavailable
• Data Loss: Refund available if we cannot restore your data
• App Bugs: Refund consideration for bugs that prevent app use
• Compatibility: Refund if app doesn't work on your device as advertised

Billing Errors

• Double Charges: Immediate refund for duplicate charges
• Wrong Plan: Refund difference if charged for wrong subscription tier
• Cancelled Charges: Refund if charged after proper cancellation
• Price Changes: Honor previous price if charged incorrectly after increase

Extraordinary Situations

• Medical/Emergency: Compassionate refunds for serious health or family emergencies
• Financial Hardship: Payment plan options or refunds for demonstrated hardship
• Military Deployment: Special accommodation for military service members
• Bereavement: Refunds available for immediate family bereavement

6. What's Not Refundable

Platform Fees

• App Store Fees: Apple and Google processing fees (typically 30%)
• Payment Processing: Credit card or payment processor fees
• International Fees: Currency conversion or international transaction fees

Partial Usage

• Gift Subscriptions: Generally non-refundable once activated
• Promotional Pricing: Refunds based on promotional price paid, not regular price
• Add-on Purchases: In-app purchases beyond subscription generally final

Policy Violations

• Terms Violations: Refunds may be denied for terms of service violations
• Fraud: No refunds for fraudulent accounts or payment methods
• Abuse: Multiple refund requests may be considered abuse

7. Alternative Solutions

Before Requesting Refund

• Contact Support: We can often resolve issues without refunds
• Account Recovery: Help with lost data, login issues, or technical problems
• Feature Training: Assistance with using premium features effectively
• Plan Changes: Switch to different subscription tier that better fits your needs

Subscription Modifications

• Pause Subscription: Temporarily pause subscription (up to 3 months)
• Downgrade: Switch to lower tier with prorated credit
• Payment Date Change: Adjust billing date for convenience
• Payment Method: Update payment method to prevent failed charges

8. Refund Processing Details

Timeline

• Approval: Refund approval within 1-2 business days
• Credit Cards: 5-7 business days for credit to appear
• PayPal: 2-3 business days typically
• Bank Transfers: 7-10 business days depending on bank
• Weekends/Holidays: Processing may be delayed

Refund Amount

• Full Refunds: 100% of amount paid (minus non-recoverable platform fees)
• Prorated Refunds: Calculated daily based on unused subscription time
• Promotional Credits: Refunded as original payment method allows
• Currency: Refunded in original currency, subject to current exchange rates

9. International Considerations

Consumer Rights

• EU Rights: Enhanced consumer protection under EU law
• UK Rights: Consumer Rights Act protections
• Australia: Australian Consumer Law protections
• Other Jurisdictions: Local consumer protection laws apply

Additional Protections

• 14-Day EU Right: EU customers have 14-day withdrawal right
• Cooling-Off Periods: Extended cancellation periods where required
• Local Remedies: Rights under local consumer protection laws

10. Contact Information

Refund Support

• Email: refunds@transformationbuddy.com
• General Support: support@transformationbuddy.com
• Phone: [Support phone number if available]
• Hours: Monday-Friday, 9 AM - 5 PM EST

What to Include

• Account Email: Email address associated with your account
• Transaction Details: Order ID, payment date, amount
• Reason: Brief explanation (helps us improve our service)
• Preferred Resolution: Refund, account credit, plan change, etc.

11. Policy Updates

Changes

• Notification: Email notification for significant policy changes
• Grandfathering: Existing subscriptions honored under previous policy terms
• Improvement Focus: Changes made to improve customer satisfaction
• Version Control: Previous versions available upon request

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Questions? We're here to help ensure you have a positive experience with Transformation Buddy. Don't hesitate to reach out with any questions about our refund policy.

*We believe in our service and want you to feel confident in your subscription choice.*